Increased dispatch latency and error rates

Incident Report for Buildkite

Resolved

Previously elevated loads with Hosted Agents dispatch have fully recovered.
Posted Apr 28, 2026 - 19:16 UTC

Monitoring

We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.
Posted Apr 28, 2026 - 18:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 28, 2026 - 18:26 UTC

Investigating

We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.
Posted Apr 28, 2026 - 18:00 UTC
This incident affected: Hosted Agents.
← Current Status Powered by Atlassian Statuspage