Resolved -
For the last week we have been internally testing our agent traffic running on our new EKS infrastructure successfully.
At 23:01 11 August 2026 UTC we started routing < 3.97.0 saw an error "failed to decode JSON response: invalid character '
We reverted the routing to EKS infrastructure at 03:25 UTC after being alerted to the issue.
Aug 12, 04:08 UTC
Monitoring -
We have reverted the change which introduced the elevated error rate. We believe the issue to be resolved but will continue to monitor.
Aug 12, 03:27 UTC
Update -
For a subset of customers, <1% of their Agent API traffic is experiencing issues. We are rolling back the change that caused this issue while we investigate it further.
Aug 12, 03:22 UTC
Identified -
We're seeing increased latency and error rates for a subset of our customers. We're currently addressing the cause and will provide status updates as they become available.
Aug 12, 02:59 UTC
Investigating -
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Aug 12, 02:44 UTC