Resolved -
Previously elevated loads with Hosted Agents dispatch have fully recovered.
Apr 28, 19:16 UTC
Monitoring -
We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.
Apr 28, 18:45 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 28, 18:26 UTC
Investigating -
We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.
Apr 28, 18:00 UTC