Issue with delivery of email notifications

Incident Report for Buildkite

Resolved

This incident has been resolved.

Posted Jan 30, 2024 - 12:55 UTC

Update

We are no longer experiencing errors with email delivery. We continue to monitor the situation.

Posted Jan 30, 2024 - 12:52 UTC

Monitoring

We continued to see a minority of failures for mail delivery so we have switched to our backup mail provider.

Posted Jan 30, 2024 - 12:50 UTC

Identified

We have identified an issue connecting to our upstream mail provider. Error rates have decrease however we are still experiencing issues with mail delivery.

Posted Jan 30, 2024 - 12:38 UTC

Investigating

We are experiencing errors with the delivery of email notifications and have begun investigating.

Posted Jan 30, 2024 - 12:26 UTC

This incident affected: Notifications (Email Notifications).