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This had widespread impact for all of our customers with Web UI, Agent API, REST API and job queue impact between 18:43-19:21 UTC, and again between 20:02-20:28 UTC. A full post incident review will be available later this week.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:07\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:54\u003c/var\u003e UTC"},{"code":"0qmndj65cf0r","name":"Hosted Agents - Increased latency and error rates","message":"Jobs running on Hosted Agents are now being dispatched promptly.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:42\u003c/var\u003e - \u003cvar data-var='time'\u003e02:39\u003c/var\u003e UTC"},{"code":"v59rky62f2h4","name":"Scheduling delay for hosted agents","message":"Jobs running on Hosted Agents are now being dispatched promptly.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:06\u003c/var\u003e UTC"},{"code":"zf4v5577x0gf","name":"Delays in Hosted Agents job dispatch","message":"Job dispatch for Hosted Agents is no longer experiencing delays.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e UTC"},{"code":"9hd5d7qxhtq4","name":"Delivery issues with email notifications","message":"Our outbound email queue has finished processing all previously failed deliveries. Email notifications are processing successfully.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:52\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"rg1tyqgzbg3w","name":"Test Engine ingestion delayed, catching up","message":"Processing of uploaded test execution data has caught up and is back to normal.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:56\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e UTC"},{"code":"hclyxydrwn9p","name":"Issues identified with buildkite-agent registration","message":"Mitigation strategies worked as expected and now agent registration is back to normal. All systems are stable now.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e01:42\u003c/var\u003e - \u003cvar data-var='time'\u003e03:13\u003c/var\u003e UTC"},{"code":"tm6746k61p73","name":"Buildkite service disruption","message":"We're considering this incident resolved.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e22:55\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:18\u003c/var\u003e UTC"},{"code":"l48g42jpv2sm","name":"Unexpected agent disconnection for some customers","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e06:41\u003c/var\u003e - \u003cvar data-var='time'\u003e08:16\u003c/var\u003e UTC"},{"code":"09lgjj74c1b7","name":"Buildkite service disruption","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:46\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e UTC"},{"code":"7ccvl0yw7wrg","name":"Slow web UI","message":"We think the impact from the issue is over.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:40\u003c/var\u003e UTC"},{"code":"rcqyh8p883db","name":"Buildkite service disruption","message":"For the last week we have been internally testing our agent traffic running on our new EKS infrastructure successfully. \nAt 23:01 11 August 2026 UTC we started routing \u0026lt;1% of agent traffic for a small subset of our customer to this EKS infrastructure. Within that subset of customers, any that were using an agent version \u0026lt; 3.97.0 saw an error \"failed to decode JSON response: invalid character '\u0026lt;' looking for beginning of value\". These older agents crashed once they received that error, which for some customers triggered repeated agent cycling. \nWe reverted the routing to EKS infrastructure at 03:25 UTC after being alerted to the issue.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:44\u003c/var\u003e - \u003cvar data-var='time'\u003e04:08\u003c/var\u003e UTC"},{"code":"bhnjck3s6vs9","name":"Slow web UI","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e02:04\u003c/var\u003e UTC"},{"code":"zpy7rm7mdhj9","name":"Pipelines latency and webhook errors","message":"Between 22:03 - 22:16 UTC customers experienced delayed job dispatch, build processing and notifications. Additionally there were errors receiving webhooks during this period.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"},{"code":"vtz6bhz26gj2","name":"Latency on Pipelines","message":"We've confirmed all impact from this incident has been resolved.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e05:11\u003c/var\u003e - \u003cvar data-var='time'\u003e05:36\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}